Frequently Asked Questions (FAQ)
Q: Do you collaborate with my current doctor(s)?
A: Yes, we will convey as much or as little information as you desire us to convey. We are happy to coordinate your care so that everyone is on the same page.
Q: Do you accept medical insurance?
A: We do not accept any form of medical insurance or Medicare/Medicaid. However, the office will provide you with an itemized bill with traditional ICD-9 codes and CPT codes at the end of your consultation and you may easily file that with your insurance company. You may also use pre-tax dollars from a Health Savings Account (HSA) to pay for your consultations and lab fees. We recommend calling the office prior to your appointment and requesting our billing codes so that you may check with your insurance carrier as to the amount they will reimburse you for your visit.
Since Dr. Lovegrove is a medical doctor that your insurance will recognize for our services, the claims are often at least partially reimbursed or applied to your respective deductible.
Q: If I decide to come for your initial, no cost consultation, how long will Dr. Lovegrove spend with me?
A: This appointment will take approximately 10-15 minutes to briefly review your health concerns and determine if we can help you, review what testing that we recommend, and the cost of the program that Dr. Lovegrove suggests for you. We do not provide any treatment in this initial consultation.
Q: Do you see patients from outside the local Charleston area?
A: Yes, we have patients that come to us from all over the U.S for their health concerns. In many cases, we will just set up the initial, no cost consultation over the phone (if you prefer) to save you a visit here if you are coming from far away.
Q: What kind of medication or treatment do you typically give your patients?
A: We do not have a “cookie-cutter” approach. After extensive testing, medical history, and analysis, we customize a regimen that is unique to what your body needs.
Q: If I become a patient, do I still need to keep my primary care or family practice doctors?
A: We encourage our patients to maintain their relationship with their current primary care doctor. We do not manage emergency or urgent care needs. We act as a consultant for your health concerns. Our healthier patients will use us for their preventative or restorative needs and use an urgent care center for their more urgent needs.